Guardian Netsecure

On 4/28/2019

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Download 'Guardian NetSecure User Guide'

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1 Guardian NetSecure User Guide Guardian NetSecure

2 Copyright & License Information Copyright 2016 Quick Heal Technologies Ltd. All Rights Reserved. No part of this publication may be reproduced, duplicated, or modified in any form or incorporated into any information retrieval system, electronic or any other media or transmitted in any form without prior permission of Quick Heal Technologies Limited, Reg. Office: Marvel Edge, Office No C & D, 7th Floor, Viman Nagar, Pune Marketing, distribution or use by anyone barring the people authorized by Quick Heal Technologies Ltd. is liable to legal prosecution. Trademarks Quick Heal and DNAScan are registered trademarks of Quick Heal Technologies Ltd. while Microsoft and Windows are registered trademarks of Microsoft Corporation. Other brands and product titles are trademarks of their respective holders. License Terms Installation and usage of Guardian NetSecure is subject to user s unconditional acceptance of the Guardian NetSecure end-user license terms and conditions. To read the license terms, visit and check the End-User License Agreement for your product. ii

3 About This Document This user guide covers all the information required to install and use Guardian NetSecure products on Windows operating systems. The following table lists the conventions that we have followed to prepare this guide. Convention Bold Font <Step 1> <Step 2> Meaning Anything highlighted in bold indicates that it is a menu title, window title, check box, drop-down box, dialog, button names, hyperlinks, and so on. This is a symbol used for a note. Note supplements important points or highlights reservation related to the topic being discussed. This is a symbol used for a tip. Tip helps users to apply the techniques and procedures to achieve the task related to the topic being discussed. This is a symbol used for warning or caution. This is an advice either to avoid loss of data or damage to hardware. The instruction mentioned in the numbered list indicates actions that you need to perform. iii

4 Contents 1. Getting started.. 1 Prerequisites.. 1 System requirements.. 1 Installing Guardian NetSecure.. 3 Uninstalling Guardian NetSecure Registration, reactivation, and renewal.. 5 Registration.. 5 Registering online.. 5 Registering offline.. 6 Obtaining Product Key and Installation Number.. 6 Generating Activation Key for offline activation.. 6 Activating Guardian NetSecure with offline Activation Key.. 7 Registering through SMS.. 7 Reactivation.. 8 Renewal.. 9 Renewing online.. 9 Renewing offline Getting the details of Guardian NetSecure Generating Activation Key for offline activation Renewing Guardian NetSecure with <license>.key file Guardian NetSecure Dashboard About Guardian NetSecure Dashboard Right-click Menu Options Guardian NetSecure Protection Center Files & Folders Scan Settings Scan archive files Select the type of archive that should be scanned Scan packed files Scan mailboxes Virus Protection Advance DNAScan Block Suspicious Packed Files Automatic Rogueware Scan iv

5 Contents Anti-Keylogger Configuring Anti-Keylogger Screen Locker Protection Configuring Screen Locker Protection Scan Schedule Configuring Scan Schedule Exclude Files & Folders Configuring Exclude Files & Folders Quarantine & Backup Configuring Quarantine & Backup s Protection Configuring Protection Trusted Clients Protection Configuring Trusted Clients Protection Internet & Network Firewall Protection Configuring Firewall Protection Browsing Protection Configuring Browsing Protection Malware Protection Configuring Malware Protection News Alert Turning News Alert off IDS/IPS Turning IDS/IPS ON External Drives & Devices Autorun Protection Configuring Autorun Protection Scan External Drives Configuring Scan External Drives Quick Access Features Scan Performing Full System Scan Performing Custom Scan Performing Memory Scan v

6 Contents Performing Boot Time Scan News Guardian NetSecure Menus Settings Import and Export Settings Automatic Update Configuring Automatic Update Internet Settings Configuring Internet Settings Registry Restore Configuring Registry Restore Self Protection Configuring Self Protection Password Protection Safe Mode Protection Configuring Password Protection Report Settings Configuring Report Settings Report Virus Statistics Configuring Report Virus Statistics Restore Default Settings Restoring Default Settings Tools Hijack Restore Using Hijack Restore Track Cleaner Using Track Cleaner Anti-Rootkit Using Guardian NetSecure Anti-Rootkit Configuring Guardian NetSecure Anti-Rootkit Settings Scanning Results and Cleaning Rootkits Cleaning Rootkits through Guardian NetSecure Emergency Disk Creating Emergency Disk Launch AntiMalware Launching Guardian NetSecure AntiMalware Using Guardian NetSecure AntiMalware View Quarantine Files vi

7 Contents Launching Quarantine Files USB Drive Protection System Explorer Windows Spy Using Windows Spy Exclude File Extensions Creating Exclusion List for Virus Protection Reports Viewing Reports Help Updating Guardian NetSecure & Cleaning Viruses Updating Guardian NetSecure from Internet Updating Guardian NetSecure with definition files Update Guidelines for Network Environment Cleaning Viruses Cleaning viruses encountered during scanning Scanning Options Cleaning virus encountered in memory Technical Support Index vii

8 Chapter 1 Getting started Guardian NetSecure is simple to install and easy to use. During installation, read each installation screen carefully and follow the instructions. Prerequisites Remember the following guidelines before installing Guardian NetSecure on your system. Remove any other antivirus software program from your computer if you have any. Multiple antivirus software products installed on a single computer may result in system malfunction. Close all open applications, browsers, programs, and documents for uninterrupted installation. Ensure that you have administrative rights for installing Guardian NetSecure. System requirements To use Guardian NetSecure, your system must meet the following minimum requirements. However, we recommend that your system should have higher configuration to obtain better results. Note: The requirements are applicable to all flavors of the operating systems. The requirements are applicable to the 32-bit and 64-bit operating systems unless specifically mentioned. General requirements CD/DVD Drive Internet Explorer 6 or later Internet connection to receive updates Free disk space 1.1 GB 1

9 Getting started System requirements for various Microsoft Windows OS Operating Systems (OS) Windows 10 Windows 8.1 / Windows 8 Windows 7 Windows Vista Windows XP (Service Pack 2 and later) Windows 2000 (Service Pack 4) System Requirements Processor: 1 gigahertz (GHz) or faster RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit Processor: 1 GHz or faster RAM: 1 GB for 32-bit or 2 GB for 64-bit Processor: 1 GHz or faster RAM: 1 GB for 32-bit or 2 GB for 64-bit Processor: 1 GHz or faster RAM: 1 GB Processor: 300 Megahertz (MHz) Pentium or faster RAM: 512 MB Processor: 300 MHz Pentium or faster RAM: 512 MB To check for the latest system requirements, visit our website at POP3 clients compatibility Guardian NetSecure supports Guardian NetSecure does not support Microsoft Outlook Express 5.5 and later Microsoft Outlook 2000 and later Netscape Messenger 4 and later IMAP AOL POP3s with Secure Sockets Layer (SSL) Eudora Mozilla Thunderbird IncrediMail Web-based such as Hotmail and Yahoo! Mail Lotus Notes Windows Mail Note: The Protection feature of Guardian NetSecure is not supported on encrypted connections that use Secure Sockets Layer (SSL). The following features of Guardian NetSecure follow specific compatibility Features Conditions Anti-Keylogger Is not supported on Microsoft Windows 2000, Windows XP 32-bit with Service Pack 1 or previous, and Windows XP 64- bit. Emergency Disk Creating Emergency Disk using CD/DVD is not supported on 2

10 Getting started Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives. Firewall The Monitor Wi-Fi Networks feature is not supported on Microsoft Windows 2000 and Windows XP 64-bit. Self-Protection Is not supported on Microsoft Windows 2000 OS. For Microsoft Windows XP operating system, this feature is supported only if Service Pack 2 or later is installed. For Microsoft Windows Server 2003 operating system, this feature is supported only if Service Pack 1 or later is installed. Process protection functionality of Self-Protection is supported on Microsoft Windows Vista Service Pack 1 and later. Anti-Rootkit Is supported on 32-bit OS only. Installing Guardian NetSecure To install Guardian NetSecure, follow these steps: Insert the Guardian NetSecure CD/DVD in the DVD drive. The autorun feature of the CD/DVD is enabled and it will automatically open a screen with a list of options. If the DVD drive does not start the CD/DVD automatically, follow these steps: i. Go to the folder where you can access the CD/DVD. ii. iii. Right-click the DVD drive and select Explore. Double-click Autorun.exe. Click Install to initiate the installation process. The installation wizard performs a pre-install virus scan of the system. If a virus is found active in memory, then: The installer automatically sets the boot time scanner to scan and disinfect the system on the next boot. After disinfection of your computer, the computer restarts and you need to re-initiate the installation. For more details, see Performing Boot Time Scan. If no virus is found in the system memory, the installation proceeds. The End-User License Agreement screen appears. Read the license agreement carefully. At the end of the license agreement, there are two options Submit suspicious files and Submit statistics which are selected by default. If you do not want to submit the suspicious files or statistics or both, clear these options. 3

11 Getting started Select I Agree if you accept the terms and then click Next. The Install Location screen appears. The default location where Guardian NetSecure is to be installed is displayed. The disk space required for the installation is also mentioned on the screen. If the default location has insufficient space, or if you want to install Guardian NetSecure on another location, click Browse to change the location or click Next to continue. The installation is initiated. When installation is complete, a message appears. Click Register Now to initiate the activation process or click Register Later to perform activation later. Uninstalling Guardian NetSecure Removing Guardian NetSecure may expose your system to virus threats. However, you can uninstall Guardian NetSecure in the following way: Select Start > Programs > Guardian NetSecure > Uninstall Guardian NetSecure. Remove Guardian NetSecure and keep update definitions files - If you select this option, Guardian NetSecure will save license information, all downloaded update definitions, reports, quarantined files, anti-spam whitelist/blacklist in a repository on your computer, so that these can be used during reinstallation. Remove Guardian NetSecure completely - If you select this option, Guardian NetSecure will be completely removed from your computer. Select one of the options and click Next to continue with the uninstallation. If you have password-protected Guardian NetSecure, an authentication screen appears. Enter your password and click OK. The uninstallation process is initiated. When uninstallation is complete, a message appears. You may provide feedback and reasons for uninstalling Guardian NetSecure by clicking Write to us the reason of un-installing Guardian NetSecure. Your feedback is valuable to us and it helps us improve the product quality. Please note down the product key for future reference. You can save your product key information by clicking Save to file. Restart of your computer is recommended after Guardian NetSecure uninstallation. To restart click Restart Now, or click Restart Later to continue working on the system and restart after some time. 4

12 Chapter 2 Registration, reactivation, and renewal You should register your product immediately after installing it. Unless you register the product, it will be considered as a trial version. Also, a subscriber with registered license can use all the features without any interruptions, take the updates regularly, and get technical support whenever required. If your product is not regularly updated, it cannot protect your system against the latest threats. Registration You can register Guardian NetSecure in any of the following ways. Registering online Registering offline Registering through SMS Registering online If you are connected to the Internet you can register your product online. To register Guardian NetSecure online, follow these steps: Select Start > Programs > Guardian NetSecure > Activate Guardian NetSecure. On the Registration Wizard, enter the 20-digit Product Key and click Next. The Registration Information appears. Enter relevant information in the Purchased From and Register for text boxes, and then click Next. Provide your Name, Address, and Contact Number. Select your Country, State, and City. If your State/Province and City are not available in the list, you can type your locations in the respective boxes. Click Next to continue. A confirmation screen appears with the details you entered. 5

13 Registration, reactivation, and renewal If any modifications are needed, click Back to go to the previous screen and make the required changes. Click Next to continue. Your product is activated successfully. The expiry date of your license is displayed. Click Finish to close the Registration Wizard. Registering offline You can register Guardian NetSecure offline also if your system is not connected to the Internet. You need to visit the offline activation page on the website of Guardian NetSecure at and complete the registration form. After the registration is complete, a new key is generated which you have to use to activate your product on your system that is not connected to the Internet. You can register Guardian NetSecure offline in the following way. Obtaining Product Key and Installation Number Before visiting the offline activation page, ensure that you have the Product Key and the Installation Number with you. You can obtain the key and installation number in the following way. Product Key: The Product Key is found in your product packaging. The Product Key is sent to your address if you have purchased it online. Installation Number: You can obtain the Installation Number from the Activation Wizard in the following way: i. Select Start > Programs > Guardian NetSecure > Activate Guardian NetSecure. ii. On the Registration Wizard, click Register Offline. The offline activation screen appears with the offline activation URL and Installation Number. You can note down the URL for offline activation and 12-digit Installation Number or click Save to file to save the details. Generating Activation Key for offline activation To activate your license offline, you need to generate a key in the following way: Visit the offline activation page at An Off-Line Registration page appears. Under your product type, click the hyperlink Click here to proceed to Step 1. Ensure that you have the Product Key and Installation Number (as described in the preceding section) with you. 6

14 Registration, reactivation, and renewal Provide the Product Key and Installation Number in the relevant fields and click Submit. On the registration form, enter the relevant information and then click Submit. All asterisk (*) fields are mandatory to fill. A new key is generated. Save this key for future reference. This key is also sent to your address that you provided during registration of the product. Activating Guardian NetSecure with offline Activation Key After the offline activation key is generated, you can proceed with activating Guardian NetSecure on your system that is not connected to the Internet in the following way: Select Start > Programs > Guardian NetSecure > Activate Guardian NetSecure. On the Registration Wizard, click Register Offline. The offline activation screen appears. Click Browse to locate the path where the <license>.key is stored and click Next. Your license is activated successfully and the expiry date of your license is displayed. Click Finish to close the Registration Wizard. Registering through SMS Guardian NetSecure may also be activated through SMS. If your system is not connected to the Internet, you can register your product through SMS Registration process. Currently the Registration through SMS facility is available to the subscribers based in India only. Guardian NetSecure can be registered through the SMS Registration facility in the following way: Select Start > Programs > Guardian NetSecure > Activate Guardian NetSecure. On the Registration Wizard, click SMS Registration. A screen with the conditions related to registering through SMS appears. Read the conditions carefully. Click Next. Enter the 20-digit Product Key and click Next. The Registration Information appears. Enter relevant information in the Purchased From and Register for text boxes, and then click Next. 7

15 Registration, reactivation, and renewal Provide your Name, Address, and Contact Number. Select your Country, State, and City. If your State/Province and City are not available in the list, you can type your locations in the respective boxes. Click Next to continue. A confirmation screen appears with the information that you entered. If any modifications are needed, click Back to go to the previous page and make the required changes. Click Next to continue. A unique code along with a mobile number is displayed. Type the code and send it as an SMS to the number displayed. After successful registration at the Guardian NetSecure Registration Center, you will receive an SMS on your registered mobile which contains an alphanumeric activation code. Type this activation code in the text box provided and click Next. Your product is activated successfully and the expiry date of your license is displayed. Click Finish to close the Registration Wizard. Reactivation Reactivation is a facility that ensures that you use the product for the entire period until your license expires. Reactivation is helpful in case you format your system when all software products are removed, or you want to install Guardian NetSecure on another computer. In such cases, you need to re-install and reactivate Guardian NetSecure on your system. The reactivation process is similar to the activation process, with the exception that you do not need to enter the complete personal details again. Upon submitting the Product Key (and Installation Number in case of offline reactivation), the details are displayed. You can just verify the details and complete the process. If you have saved the license backup using the Remove Guardian NetSecure and keep update definitions files option during uninstallation on your computer, and initiate reactivation, the Product Key is displayed on the Guardian NetSecure registration dialog box. You can proceed with the found Product Key and the updates you saved. Moreover, you can also use another Product Key if you prefer. Upon submitting the Product Key (and Installation Number in case of offline reactivation), the user details are displayed. You can verify the details and complete the process. If you prefer to reactivate your license through SMS, you have to fill in the user information again. 8

16 Registration, reactivation, and renewal Renewal You can renew your product license as soon as it expires by purchasing a renewal code. However, you are recommended to renew your product before your product license expires so that your computer remains protected. You can buy the renewal code from the website of Guardian NetSecure, or from the nearest distributor or reseller. You can renew Guardian NetSecure in any of the following ways. Renewing online Renewing offline Renewing online If your computer is connected to the Internet, you can renew Guardian NetSecure online in the following way: Select Start > Programs > Guardian NetSecure > Guardian NetSecure. Click the Help menu and then select About > Renew Now. If your product license has expired the Renew Now button is displayed on the Guardian NetSecure Dashboard. To renew your license, click Renew Now. The Registration Wizard appears. Select the option I want to renew with renewal code. I already have renewal code with me and click Next. The Registration Information appears. Relevant information in the Purchased From, Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Next. The license information such as Current expiry date and New expiry date is displayed for your confirmation. Click Next. The license of Guardian NetSecure is renewed successfully. Click Finish to complete the renewal process. If you do not have the renewal code, select the option I do not have renewal code with me. I want to purchase renewal code online and click Buy Now. If you have purchased an additional renewal code, the renewal can be performed only after 10 days of the current renewal. 9

17 Registration, reactivation, and renewal Renewing offline Guardian NetSecure can be renewed offline if your system is not connected to the Internet. Visit the offline renewal page on the website of Guardian NetSecure at and complete the registration form. After the offline renewal registration is complete, a new key will be generated. You have to use this new key to renew your product on the computer that is not connected to the Internet. You can renew Guardian NetSecure offline in the following way: Getting the details of Guardian NetSecure Before visiting the offline renewal page, keep the following details ready: Product Key and Installation Number You can get the Product Key and Installation Number by filling in the renewal form in the following way : i. Select Start > Programs > Guardian NetSecure > Guardian NetSecure. ii. iii. If your copy of Guardian NetSecure has expired, a button Renew Now is displayed on the Guardian NetSecure Dashboard. You can renew your license using this button. If your copy of Guardian NetSecure has not expired yet, then go to the Help menu, and select About > Renew Now. Click Renew Offline. The offline renewal details screen appears. You can either note down the offline renewal URL, Product Key and 12-digit Installation Number or click Save to file to save these details. Generating Activation Key for offline activation To renew your license offline, you need to generate a key in the following way: Visit the offline renewal page at An Off-Line Renewal page appears. Under your product type, click the hyperlink Click here to proceed to Step 1. Ensure that you have the Product Key and Installation Number (as described in the preceding section), and renewal code with you. Enter the Product Key, Installation Number, Purchased Renewal Code and Purchased From details and click Submit. Upon verification of the provided data, the succeeding screen displays the user name, registered address, and contact number. If your address and contact number have changed, you can update them or else click Submit. A new key is generated. Save this key for future reference. 10

18 Registration, reactivation, and renewal This key is also sent to your address that you provided during registration of the product. Renewing Guardian NetSecure with <license>.key file After the offline renewal key is generated, you can proceed with renewing Guardian NetSecure on your system that is not connected to the Internet in the following way: Select Start > Programs > Guardian NetSecure > Guardian NetSecure. If your copy of Guardian NetSecure has expired, a button Renew Now is displayed on the Guardian NetSecure Dashboard. You can renew your license using this button. If your copy of Guardian NetSecure has not expired yet, then go to the Help menu and select About > Renew Now. Click Renew Offline. The offline renewal details screen appears. Click Browse to locate the path where the <license>.key is stored and click Next to continue. The copy of Guardian NetSecure is renewed and the license validity is displayed. Click Finish to close the Registration Wizard. 11

19 Chapter 3 Guardian NetSecure Dashboard The Guardian NetSecure Dashboard serves as the main interface to all the features of Guardian NetSecure. Guardian NetSecure protects your system even with the default settings. You can open Guardian NetSecure to check the status of protection, to manually scan the system, view reports, and update the product. You can manually start Guardian NetSecure in any one of the following ways: Select Start > Programs > Guardian NetSecure > Guardian NetSecure. On the taskbar, double-click the Guardian NetSecure icon or right-click the Guardian NetSecure icon and select Select Start > Run, type Scanner and press the Enter key. About Guardian NetSecure Dashboard The Guardian NetSecure Dashboard is divided into various sections. The top section includes the product menus, the middle section the protection options, and the bottom section the latest news from Guardian NetSecure and scan options. Top section The top section includes the product menus that help you configure the general settings of Guardian NetSecure and use tools for preventing virus infection. You can diagnose the system and view the reports of various activities of the features, access the Help and see the license details. The following table describes the menus and their usage. Menus Settings Tools Description Helps you customize features such as Automatic Update, Internet Settings, Registry Restore, Self Protection, Password Protection, Reports Settings, Report Virus Statistics, and Restore Default Settings. Helps you diagnose the system in case of virus attacks, clean application and Internet activities, restore the Internet Explorer settings modified by malwares, isolate the infected and suspicious files, remove rogueware and 12

20 Guardian NetSecure Dashboard Reports Help prevent USB drives against autorun malware infection. You can also exclude files from virus protection. Helps you view the activity reports of Scanner, Virus Protection, Protection, Scan Scheduler, Behavior Detection, Quick Update, Memory Scan, Registry Restore, Boot Time Scanner, AntiMalware Scan, Firewall Protection, IDS & IPS, Browsing Protection, and Anti-Keylogger. Helps you access the Help tool for Guardian NetSecure, see details about product version, virus database, validity details, license details, and seek technical support. To know more about this section, see Guardian NetSecure Menus. Middle section The middle section includes the protection options that help you configure various features for the security that your computer needs. The following table describes the options and their usage. Options Files & Folders s Internet Network & External Drives & Devices Description Helps you protect files and folders against malicious threats. With this option, you can configure Scan Settings, Virus Protection, Advance DNAScan, Block Suspicious Packed Files, Automatic Rogueware Scan, Anti-Keylogger, Screen Locker Protection, Scan Schedule, Exclude Files & Folders, and Quarantine & Backup. Helps you configure Protection, and Trusted Clients Protection. Helps you configure the settings for Internet & Network protection. With this option, you can configure Firewall Protection, Browsing Protection, Malware Protection, News Alert, and IDS/IPS. Helps you configure protection for external drives. With this option, you can configure Autorun Protection, and Scan External Drives. To know more about this section, see Guardian NetSecure Protection Center. Bottom section The following table describes the options and their usage. Miscellanies News Scan Description Displays the latest news from Guardian NetSecure. You can see all the news by clicking See All. Provides you with various scan options such as Full System Scan, Custom Scan, Memory Scan, and Boot Time Scan. 13

21 Guardian NetSecure Dashboard Support Facebook Like Helps you get to various support options available in the Support menu. With this link, you can like the Guardian NetSecure page on Facebook. Guardian s corporate Facebook page has a vibrant community of users and a host of regular posts on cyber security and virus threats and alerts. You can follow the Guardian Facebook page by clicking the Facebook Like link available on Dashboard. Alternately, if you are logged on to Facebook but you are not a part of the Guardian users community on Facebook, you will get a prompt to like and follow the Guardian page. To know more about this section, see Quick Access Features. Right-click Menu Options These options provide you quick access to some of the important features of your Guardian NetSecure. To access any of these options, right-click the Guardian NetSecure icon in the taskbar and then select an option. Right-click Menus Open Guardian NetSecure Launch AntiMalware Enable / Disable Silent Mode Enable / Disable Virus Protection Update Now Scan Memory Description Helps you launch Guardian NetSecure. Helps you launch Guardian NetSecure AntiMalware, an integrated tool that helps you scan registry, files, and folders at a very high speed. It helps you to thoroughly detect and clean Spywares, Adware, Rogueware, Dialers, Riskware and a number of other potential threats in your system. Helps you enable / disable all Guardian NetSecure prompts and notifications. Helps you enable / disable Guardian NetSecure Virus Protection. Helps you update Guardian NetSecure virus database. Helps you scan system memory for viruses. To know more about this section, see Guardian NetSecure Protection Center. 14

22 Chapter 4 Guardian NetSecure Protection Center While working with computer system, you are connected to the Internet, external drives, and send and receive communications. This makes your system exposed to viruses that try to infiltrate into your system. Guardian NetSecure Protection Center includes those features that allow you to secure your systems, folders, files, and data against any possible threats of malware, viruses, worms, and data theft. Just above the features current status about your Guardian NetSecure product is displayed. If the antivirus detects any threat in your system, it is indicated through color coded icons. The following table describes the icons and their meanings. Green Orange Red Indicates that Guardian NetSecure is configured with optimal settings and your system is protected. Indicates that a feature of Guardian NetSecure needs your attention at your earliest convenience, but not immediately. Indicates that Guardian NetSecure is not configured with optimal settings and your immediate attention is needed. The action corresponding to the message needs to be carried out immediately to keep your system protected. Guardian NetSecure Protection Center includes the following features. Features Files & Folders s Internet & Network External Drives & Devices Description Includes Scan Settings, Virus Protection, Advance DNAScan, Block Suspicious Packed Files, Automatic Rogueware Scan, Anti-Keylogger, Screen Locker Protection, Scan Schedule, Exclude Files & Folders, and Quarantine & Backup. Includes Protection and Trusted Clients Protection. Includes Firewall Protection, Browsing Protection, Malware Protection, News Alert, and IDS/IPS. Includes Autorun Protection, and Scan External Drives. 15

23 Files & Folders Guardian NetSecure Protection Center With this feature, you can configure the protection settings for files and folders in your system. Files & Folders includes the following protection settings. Scan Settings This feature helps you define about how to initiate the scan of your system and what action should be taken when a virus is detected. However, the default settings are optimal that ensures the required protection to your system. To configure Scan Settings, follow these steps: On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, click Scan Settings. Under Select scan mode, select Automatic (Recommended) to initiate the scan automatically, or select Advanced for advanced level scanning. Under Select action to be performed when virus is found, select an appropriate action. If you want to take a backup of the files before taking an action on them, select Backup before taking action. To save your settings, click Save Changes. Select scan mode Automatic (Recommended): It is the default scan type and is recommended as it ensures the optimal protection to your system. This setting is an ideal option for novice users. Advanced: This helps you customize the scan option. This is ideal for experienced users. When you select the Advanced option, the Configure button is activated and you can configure the Advanced settings for scanning. Action to be performed when a virus is found Various actions and their description are as follows: Action Repair Delete Description Select this option if you want to repair an infected file. If a virus is found during a scan in a file, it repairs the file. If the file cannot be repaired, it is quarantined automatically. If the infectious file has a Backdoor, Worm, Trojan, or Malware, Guardian NetSecure automatically deletes the file. Select this option if you want to delete an infected file. The-infected file is deleted without notifying you. Once the files are deleted, they cannot be recovered. 16

24 Skip Backup before taking action Configuring Advanced Scan Mode Guardian NetSecure Protection Center Select this option if you want to take no action on an infected file. The scanner keeps a backup of the infected files before disinfecting them. The files that are stored in the backup can be restored from Quarantine. To configure Advanced Scan mode, follow these steps: On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, click Scan Settings. Under Select scan mode, select Advanced. The Configure button is activated. Click Configure. The advanced scan setting details screen appears. Under Select item to scan, select Scan executable files if you want to scan only the executable files or select Scan all files if you want to scan all files. However, the Scan executable files option is selected by default. It takes time to carry out Scan all files and the process may slow down your system. Select one of the following items for scanning: Scan archive files: Select this option if you want to scan the archive files such as zip files and RAR files. Scan packed files: Select this option if you want to scan packed files. Scan mailboxes: Select Quick scan of mailboxes for a brief scan or else select Through scan of mailboxes to scan thoroughly. Click OK. Click Save Changes to save your settings. Scan archive files This feature helps you further set the scan rules for archive files such as ZIP files, RAR files, and CHM files. To configure the Scan archive files feature, follow these steps: On the advanced scan setting screen, select Scan archive files. The Configure button is activated. Click the Configure button. The Scan archive files details screen appears. 17

25 Guardian NetSecure Protection Center Under Select action to be performed when virus is found, select one of the following options: Delete, Quarantine, and Skip. In Archive Scan Level, select the level till you want to scan the files and folders. The default scan level is set to level 2. However, increasing the default scan level may affect the scan speed. Under Select the type of archive that should be scanned, select the archive files types. Click OK to save your settings. Action to be taken when a virus is found The following table describes various actions and their description. Action Delete Quarantine Skip Description Select this option if you want to delete an infected file. The-infected file is deleted without notifying you. Select this option if you want to quarantine an infected archive if a virus is found in it. Select this option if you want to take no action on an infected file. Select the type of archive that should be scanned A list of archives that can be included for scan during the scanning process is available in this section. Few of the common archives are selected by default that you can customize based on your requirement. The following table describes the archive types. Buttons Select All Deselect All Description Helps you select all the archives in the list. Helps you clear all the archives in the list. Scan packed files This feature helps you scan packers. Packers are the files that group many files or compress them into a single file to reduce the file size. Moreover, these files do not need a third-party application to get unpacked. They have an inbuilt functionality for packing and unpacking. Packers can also be used as tools to spread malware by packing a malicious file along with a set of files. When such packers are unpacked they can cause harm to your computer system. If you want to scan packers, select the Scan packed files option. Scan mailboxes This feature allows you to scan the mailbox of Outlook Express 5.0 and later versions (inside the DBX files). Viruses such as KAK and JS.Flea.B, remain inside the DBX files and can reappear if patches are not applied for Outlook Express. It also scans the attachments encoded with 18

26 Guardian NetSecure Protection Center UUENCODE/MIME/BinHex (Base 64). Scan mailboxes is selected by default which activates the following two options: Options Quick scan of mailboxes Thorough scan of mailboxes Virus Protection Description Helps you skip all the previously scanned messages and scan only new messages. This option is selected by default. Helps you scan all the mails in the mailbox all the time. However, this may affect the speed as the size of the mailbox increases. Viruses from various sources such as attachments, Internet downloads, file transfer, and file execution try to infiltrate your system. This feature helps you to continuously keep monitoring for viruses. Importantly, this feature does not re-scan the files that have not changed since the previous scan. This helps in maintaining lower resource usage. It is recommended that you always keep Virus Protection turned on to keep your system clean and secure from any potential threats. However, Virus Protection is turned on by default. To configure Virus Protection, follow these steps: On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, turn Virus Protection on. Click Virus Protection. The Virus Protection details screen appears. Set the following options as per requirement: Display alert messages Select this option if you want to get the alerts on various events such as when malware is detected. However, this option is selected by default. Select action to be performed when virus is detected Select an appropriate action when a virus is detected during the scan. Backup before taking action Select this option if you want to take a backup of a file before taking an action. Files that are stored in the backup can be restored from Quarantine. Enable sound when threat is detected Select this option if you want to be alerted with sound whenever a virus is detected. Click Save Changes to save your setting. Action to be taken when a virus is detected Action Repair Description If a virus is found during a scan, it repairs the file. If the file cannot be 19

27 Delete Deny Access Turning off Virus Protection repaired, it is quarantined automatically. Deletes a virus-infected file without notifying you. Restricts access to a virus infected file from use. Guardian NetSecure Protection Center It is recommended that you always keep Virus Protection turned on to keep your system clean and secure from any potential threats. However, you can turn Virus Protection off when absolutely necessary. While you turn Virus Protection off, you have a number of options to turn the feature only temporarily, so that it turns on automatically after the select time interval passes. To turn off Virus Protection, On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, turn Virus Protection off. Select one of the following options: Turn on after 15 minutes Turn on after 30 minutes Turn on after 1 hour Turn on after next reboot Permanently disable Click OK to save your settings. After you turn Virus Protection off, the icon color of the Files & Folders option on Dashboard changes from green to red and a message System is not secure is displayed. Advance DNAScan DNAScan is an indigenous technology of Guardian NetSecure to detect and eliminate new and unknown malicious threats in the system. Advance DNAScan technology successfully traps suspected files with very less false alarms. Additionally, it quarantines the suspected file so that malware does not harm your system. The quarantined suspicious files can be submitted to the Guardian NetSecure research labs for further analysis that helps in tracking new threats and curb them on time. After the analysis, the threat is added in the known threat signature database and the solution is provided in the next updates to the users. To configure Advance DNAScan, follow these steps: On the Guardian NetSecure Dashboard, click Files & Folders. 20

28 On the Files & Folders screen, click Advance DNAScan. The Advance DNAScan details screen appears. Select either of the following options as per requirement: Enable DNAScan: Select this option to enable DNAScan. Guardian NetSecure Protection Center Enable Behavior detection system: Select this option if you want to enable Behavior detection system. The running applications will be monitored for their behavior. You can also set a security alert level from the Select Behavior detection level list either as High, Moderate, or Low. o High: If you select this security level, Guardian NetSecure will closely monitor the behavior of a running application and will alert you if any unusual application behavior is noticed. You may receive more alerts and sometimes even for genuine files. o Moderate: If you select this security level, Guardian NetSecure will send alert if any suspicious activity of a running application is noticed. o Low: If you select this security level, Guardian NetSecure will send alert only if any malicious activity of a running application is noticed. Note: If you have selected Moderate or Low security level, Behavior detection system will also block many unknown threats in the background without prompting you for any action if it finds the application behavior suspected. Do not submit files: Select this option if you do not want to submit suspicious files to the Guardian NetSecure research labs. Submit files: Select this option if you want to submit the suspicious files to the Guardian NetSecure Research labs for further analysis. You can also select Show notification while submitting files to get prompts for permission before submitting the files. If the option Show notification while submitting files is not selected, Guardian NetSecure will submit the suspicious files without notifying you. Advance DNAScan detects files by studying their characteristics and behavior. Detection by Characteristics Thousands of new and polymorphic threats (which change their code/file information) are born daily. Detecting them by their signature requires time. Our Advance DNAScan technology detects such threats in real time, with zero-time lapses. Whenever DNAScan detects a new malicious threat in your system, it quarantines the suspicious file and displays a message along with the file name. However, if you find that the file is genuine, you can also restore that file from quarantine by using the option provided in the message box. 21

29 Guardian NetSecure Protection Center Detection by Behavior If the option Behavior detection system is enabled, DNAScan continuously monitors the activities performed by an application in your system. If the application deviates from its normal behavior or carries out any suspicious activity, Behavior detection system suspends that application from executing further activities that may cause potential damage to the system. Upon detecting such an application, it prompts you to take an appropriate action from the following options: Allow: Take this action if you want to allow the application to run. Select this action if you are sure the applications are genuine. Block: Take this action if you want to block the application from running. Submitting Suspected Files You can submit the suspicious files either automatically or manually. The submission takes place automatically whenever Guardian NetSecure updates itself and finds new quarantined DNAScan-suspected files. This file is sent in an encrypted file format to the Guardian NetSecure research labs. You can also submit the quarantined files manually if you think they should be submitted immediately. You can submit the files in the following way: On the Guardian NetSecure Dashboard, click Tools. Under Cleaning & Restore Tools, click View Quarantine Files. The Quarantine dialogue appears. A list of the files that have been quarantined is displayed. Select the files that you want to submit to the Guardian NetSecure labs and then click Send. Click Close to close the Quarantine dialogue. Block Suspicious Packed Files Suspicious packed files are malicious programs that are compressed or packed and encrypted using a variety of methods. These files when unpacked can cause serious harm to the computer systems. This feature helps you identify and block such suspicious packed files. It is recommended that you always keep this option enabled to ensure that the suspicious files are not accessed and thus prevent infection. To configure Block Suspicious Packed Files, follow these steps: On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, turn Block Suspicious Packed Files on. 22

30 However, Block Suspicious Packed Files is turned on by default. Automatic Rogueware Scan 23 Guardian NetSecure Protection Center This feature automatically scans and removes rogueware and fake anti-virus software. If this feature is enabled, all the files are scanned for possible rogueware present in a file. To configure Automatic Rogueware Scan, follow these steps: On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, turn Automatic Rogueware Scan on. However, Automatic Rogueware Scan is turned on by default. Anti-Keylogger Keyloggers are malicious programs that record all information typed by you on the keyboard of your computer or laptop and share that information with the hackers. You may lose confidential information such as usernames, passwords, or PIN to the hackers. Anti-Keylogger helps you prevent information getting recorded by keystroke logger malware. Configuring Anti-Keylogger On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, turn Anti-Keylogger on or off as you prefer. Screen Locker Protection Malicious programs that lock the screen preventing access to your computer are known as screen lockers. With Screen Locker Protection, you can create a short-cut key combination to initiate a clean-up of your computer and remove such malicious programs. By pressing the short-cut key, you can initiate cleaning up of your computer and remove the malicious program. Configuring Screen Locker Protection On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, click Screen Locker Protection. To enable Screen Locker Protection, select Protect from screen lockers. However, this option is selected by default. Select an alphabet from the drop-down list to create a short-cut combination with Ctrl+Alt+Shift. Here A is selected by default. Click Save Changes.

31 Guardian NetSecure Protection Center Scan Schedule You have to restart your computer at least once after you install the product to activate this feature. Scanning regularly helps you keep your system free from virus and other types of infections. This feature allows you to define a schedule when to begin scanning of your system automatically. You can define multiple numbers of scan schedules to initiate scan at your convenience. Configuring Scan Schedule On the Guardian NetSecure Dashboard, click Files & Folders. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears. To define a new scan schedule, click New. In Scan Name, type a scan name. Under Scan Frequency, select the following options based on your preferences: Scan Frequency: o Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default. o Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays dropdown list is activated so you can select a day of the week. Scan time: o Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system. o Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default. You can further define how often the scan should begin in the Everyday and Repeat scan after every options. Scan priority. o High: Helps you set high scan priority. o Low: Helps you set low scan priority. However, this option is selected by default. 24

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